Uploading/Downloading Documents & Videos to ProDocs
Locate the Associated Documents bar from the Case view:
From this window you can set: document category, set document flags, drag and drop, or click Upload to bring up a file explorer selection. Note: depending on the document size, it may take longer for some larger documents to upload and you will get a progress bar for each.
Once the upload is complete, the documents will display in the associated documents section. These can now be downloaded by selecting a document and clicking the download button from the doc viewer window:
For downloading multiple documents, use the check boxes to select the desired documents then click download from the associated documents bar. This will provide a compressed zip download containing the selected documents.
Locked-out User - Unable to Sign In
There were no active assignments for the user in the Personnel Module. When unchecking the active assignments only we were able to find the assignment with a status of "Employee-LockedOut". To resolve a locked-out user: 1. Go to Personnel Module. 2. ...
User Doesn't Have Access To the Correct Modules
To verify a user's module access: 1. Go to Personnel Module. 2. Personnel drop down menu > All Personnel. 3. Select the user. 4. Go to the user's Assignments. 5. Click the active assignment. 6. Click the Permissions tab. 7. Check the boxes for the ...
How to Generate Monthly Incident Data Submittal
1. Open Incident Module. 2. Incidents drop down menu > Incident Reporting: 3. Actions > Generate Submittal File, Specify the date (YYYYMM) and agency ORI to generate the submittal file: 4. Click generate submittal. 5. The file will be ...