User Doesn't Have Access To the Correct Modules
To verify a user's module access:
1. Go to Personnel Module.
2. Personnel drop down menu > All Personnel.
3. Select the user.
4. Go to the user's Assignments.
5. Click the active assignment.
6. Click the Permissions tab.
7. Check the boxes for the modules the user should have access to, Save.
8. Have the user sign in or refresh their Agisent Dashboard to view the updated module configuration.
Some modules will have sub-permissions also that may be needed. If there are no modules available to choose from or there are some missing please send an email to firstname.lastname@example.org
to create a ticket request for assistance.
Locked-out User - Unable to Sign In
There were no active assignments for the user in the Personnel Module. When unchecking the active assignments only we were able to find the assignment with a status of "Employee-LockedOut". To resolve a locked-out user: 1. Go to Personnel Module. 2. ...
CJIS Security Settings
Prerequisites: User Permissions: Personnel -for setting user expirations. System -for configuring CJIS requirements. Configuring CJIS Site Settings: Click Security > Settings from the System Module. CJIS requires the following to be enabled: Lock ...
Data removal in Agisent requires administrator privileges and access to the System Module. Types of data that can be removed, as of 04/03/2020: -Agency -Person -Staff Member -User (Staff Assignment) -Organization ...
Set Default Court Info in Citations
Requires Site Administrator permissions and access to System Module. Default court information for citations can be added to the agency configuration in the System Module > Agency > Configuration > Citations > Default Court Information: This will ...
Managing Evidence Locations
Prerequisites: User permissions: Evidence & Access Evidence Portal. Add, modify or remove Evidence Locations: Click Admin > Locations from the top menu bar of the Evidence Portal Dashboard. Enter the valid locations where evidence can be stored (one ...