User Doesn't Have Access To the Correct Modules
To verify a user's module access: 1. Go to Personnel Module. 2. Personnel drop down menu > All Personnel. 3. Select the user. 4. Go to the user's Assignments. 5. Click the active assignment. 6. Click the Permissions tab. 7. Check the boxes for the ...
Locked-out User - Unable to Sign In
There were no active assignments for the user in the Personnel Module. When unchecking the active assignments only we were able to find the assignment with a status of "Employee-LockedOut". To resolve a locked-out user: 1. Go to Personnel Module. 2. ...
Zones & Beats
Prerequisites: User Permissions: System -for adding or removing Configuring Zones & Beats: Click Agencies > Mine > Zones / Beats. List each zone or beat as ZoneCode;Description, one per line. The zone code will not be displayed to users and should be ...
Managing Evidence Locations
Prerequisites: User permissions: Evidence & Access Evidence Portal. Add, modify or remove Evidence Locations: Click Admin > Locations from the top menu bar of the Evidence Portal Dashboard. Enter the valid locations where evidence can be stored (one ...
Set Default Court Info in Citations
Requires Site Administrator permissions and access to System Module. Default court information for citations can be added to the agency configuration in the System Module > Agency > Configuration > Citations > Default Court Information: This will ...