User Doesn't Have Access To the Correct Modules
To verify a user's module access: 1. Go to Personnel Module. 2. Personnel drop down menu > All Personnel. 3. Select the user. 4. Go to the user's Assignments. 5. Click the active assignment. 6. Click the Permissions tab. 7. Check the boxes for the ...
Locked-out User - Unable to Sign In
There were no active assignments for the user in the Personnel Module. When unchecking the active assignments only we were able to find the assignment with a status of "Employee-LockedOut". To resolve a locked-out user: 1. Go to Personnel Module. 2. ...
Submitting Enhancement and Feature Requests
Your request is important to us as these requests often tell us how to make the product better. Enhancement requests are evaluated for several factors including feasibility, usability by other agencies, overall impact on the product and programmatic ...
Uploading/Downloading Documents & Videos to ProDocs
Locate the Associated Documents bar from the Case view: Select upload: From this window you can set: document category, set document flags, drag and drop, or click Upload to bring up a file explorer selection. Note: depending on the document size, it ...
Data removal in Agisent requires administrator privileges and access to the System Module. Types of data that can be removed, as of 04/03/2020: -Agency -Person -Staff Member -User (Staff Assignment) -Organization ...